General Information

Please check to see if your question can be answered below. For any Customer Service related questions please go to our Customer Service Page. We also have a more in depth FAQs page here.

PLACING YOUR ORDER

• Orders can be received by fax, mail, email, or sent EDI with established partners.
• No phone orders will be taken.
• Orders for painted product must specify a color to be considered complete and entered for production. Please see our color options here.
• Order acknowledgments will be sent within 24 hours to confirm details of order, i.e. products ordered, pricing and estimated ship date.
• All changes to purchase orders must be confirmed by hard copy.

TERMS OF SALE

• Net 30 days for regular customers with established credit.
• Visa, MasterCard, American Express, ACH and wire transfers accepted.
• C.O.D. shipments are not available.

SHIPPING TERMS

• Our standard shipping terms are F.O.B. Colorado Springs, CO.
• Small packages are sent FedEx Sm. Pkg.
• Carts are sent via LTL (freight) carriers.
• Harloff will select the most cost-effective means of shipping.
• Freight estimates are available upon request.
• Drop ships are available with no fee and are preferred.
• Requests for expedited freight must be confirmed in writing.

DAMAGED GOODS

• All shipments must be inspected for damage before signing for delivery.
• Damages must be reported to Harloff Customer Service within 48 hours. Damages reported outside of 48 hours will not be eligible for damage replacement.
• Photographs are required of damage.
• Please save all boxes and packaging materials.

RETURNS

• Permission to return goods is strictly at the discretion of The Harloff Company
• All returned goods must have an authorization number assigned by our Customer Service Department.
• Returns must be requested within 30 days from date of original delivery
• A restocking fee and return freight will be charged for all returns.
• Returned goods must be shipped in original packaging within 30 days after authorization number is issued.
• Credit will not be issued if product is received damaged.
• All credit decisions are final

CANCELLATIONS

• Orders cancelled within 48 hours prior to shipping are subject to restocking fees.
• Orders that are shipped cannot be cancelled.
• Custom designed, custom built or custom painted orders cannot be cancelled.

PRODUCT WARRANTIES

• 12-year limited warranty on parts manufactured by Harloff on all domestic orders and 5-year limited warranty on all international orders.
• One-year limited warranty on any bought-out (not fabricated or manufactured by Harloff) part or component (i.e. hardware, casters, drawer slides, plastic tops, electronic components, etc.).

Please contact customer service for additional details.