Frequently Asked Questions

All Harloff Orders must be in writing. For prompt placement of order please fax to 719-597-8273 or email to customerservice@harloff.com. Please do not email your order to one specific person. This could delay your order. See our “Where to buy” page for more information on ordering Harloff products

Bill to, ship to, part#, quantity, color, correct pricing and any special instructions. Orders that are incomplete cannot be entered.

Visa, Master Card and American Express. To complete your credit card transaction we require cc#, expiration date, the 3 or 4 digit security code, and the complete billing address for the card.

Please click here for color choices. (Please note that most items require a color choice for an order to be entered.)

If you are a current Distributor or Customer – 719-637-0300 x 102 or 133

If you are a new Distributor  – 719-637-0300 x 103 or 107

Acute Care Facilities, Surgery Centers, Dr. Offices, Clinics, Vets etc. – 719-637-0300 x 102 or 107

Long Term Care Facilities and LTC Pharmacies – 719-637-0300 x 109

Correctional Facilities, Local and State Facilities – 719-637-0300 x 103 or 107

Federal Government & Military Facilities – 719-637-0300 x 129

Contact Harloff Customer Service with the follow information:
Serial Number (There is a serial number plate on the back of the cart)
Key/Lock Number (On both the key and the locks)
Or the purchasers PO and Harloff order number

Find your product on our website and check the pictures to guide you. If that doesn’t work please contact Harloff Customer Service.

There are standard holes on all our carts. Carts will be drilled for special accessories if ordered at the same time as carts.

We, at the Harloff Company, strive to provide the highest quality products and instruction available. Below you will find a list of standard cleaning solutions that may be used on our line of powder coat painted and stainless steel carts and cabinets, as indicated below. Glass surfaces and the exterior of the cart can be cleaned with these items but is not suitable for autoclave or other high temperature machines.

• Mild detergent and water
• Alcohol wipes
• Alcohol solutions
• Lysol Wipes
• Super Sani-Cloth Germicidal Wipes
• Sani-Cloth Plus Wipes
• Virex II
• Glance
• Windex
• Oxivir Five
• Hydrogen Peroxide (3.0%)

Neoprene padding used on scope cabinet and MedStor Max cabinet doors: Detergent and water, alcohol wipes (if used gently)

For acrylic/polycarbonate surfaces used in clear drawer faces, clear bins and clear tray covers: Soap and water only

For wood vinyl surfaces: Non-abrasive household cleaners, Formula 409® (The Clorox Co.), Fantastik® (S.C. Johnson) and Simple Green® (Sunshine Makers).

DO NOT USE bleach or any bleach-based products to clean Harloff carts and cabinets.

Please feel free to contact us if you have any further needs or require information on a cleaner not listed above. We will be happy to look into a product with a copy of the MSDS sheet you provide.

Super Sani-Cloth Safety Data Sheet

We carry manuals for many of our products. Feel free to view and download any of the instruction manuals below:

• Narcotics Cabinet User Manual
• User Manual for EKC & ELP Series of Medical Carts
• User Manual for WKC & WLP Series of WiFi-Capable Carts
• Dilator Cart User Manual and Instruction Guide
• SureDry Scope Cabinet User Manual and Instruction Guide
• SureDry Scope Cabinets Equipped with Dri-Scope Aid® – User Manual and Instruction Guide
• ENT Scope, Bronchoscope and Small Scope Models – User Manual and Instruction Guide
• Jet Cart Scope Drying System – Setup and Operating Instructions
• Jet Pole Scope Drying System – Setup and Operating Instructions

Yes. Harloff bills on a Prepay and Add basis for any and all freight charges on shipped orders unless Customers communicates other billing arrangements in writing. Harloff can handle all other alternate billing arrangements such as Third Party Bill or Bill Direct.

Harloff does not add any additional charges for drop ship orders.

Yes. Please contact Harloff Customer Service with the product and quantity to be shipped as well as the city, state and zip code the items are to be shipped to. Please note estimates are provided for customer convenience only. Actual charges are subject to changes in order quantity, variance in product weight and changes in carrier charges. Customers will be responsible for actual billed freight charges.

Freight carriers always charge for additional services. Please mention these needs when you call Harloff Customer Service for a complete freight estimate.

Harloff’s carts are too heavy and oversized for UPS or FedEx Small Package. All carts are shipped via LTL (Less than a truckload) freight carriers. Small quantities of Narcotics cabinets and most accessories sold separately generally will go FedEx Small Package.

Fed Ex National, FedEx Freight, YRC, and R&L Freight

Yes. Please specify the carrier and your carrier account information on your PO. Please be sure the selected carrier has service from Colorado Springs, Colorado.

Please clearly note any and all special shipping and delivery instructions on every PO you send in.

Freight estimates are based on information provided and available at time of request. Actual freight cost may be different due to changes in order quantity or accessories, variations in product weights or packaged dimensions, changes in fuel prices and carrier surcharges, or changes in carrier rates. Actual freight cost may be lower or higher than estimates. Harloff will invoice the actual freight charges incurred at the time of shipping.

• 12-year limited warranty on parts manufactured by Harloff on all domestic orders and 5-year limited warranty on all international orders.
• One-year limited warranty on any bought-out (not fabricated or manufactured by Harloff) part or component (i.e. hardware, casters, drawer slides, plastic tops, electronic components, etc.).

Contact Harloff Customer Service and ask to speak to the warranty department. They will ask questions to determine the issue and decide what actions to take. We reserve the right to request pictures for evaluation.

Harloff does not cover labor involved in fixing a cart. Many times trouble shooting can be done over the phone with Customer Service or manufacturing personnel.

Refuse the delivery or make a note of damage on the delivery receipt. If you didn’t have time to inspect write “Possible Damage” on the delivery receipt (also called Proof of Delivery).

If it is within 48 hours of delivery please take digital pictures of the damage and then contact Harloff Customer Service for detailed instructions and information about the Free Cart Replacement Program.
If it is after the 48 hour time frame Harloff is not able to file a claim and Harloff will not be able to replace the cart.

No. Damages are generally not returned to Harloff. Please see FAQ’s regarding Freight Damage.

Yes. Restock fees are charged on all returns. There is a 25% on most items and 50% on narcotics cabinets.

Contact Harloff Customer Service via phone or email.

800.433.4064

Returns can be requested up to 30 days after delivery.

The customer is responsible for return freight. The customer can arrange return freight or Harloff can arrange it and subtract cost from the credit.

Contact Harloff Customer Service at customerservice@harloff.com to request the credit application, tax request forms and pricing on products. Fill out and send it in with your order. If your first order is under $500 a credit card will be needed.

Credit applications are processed with a customer’s first order over $500. Please contact customer service at customerservice@harloff.com to request the credit application and tax request forms. Application must be accompanied by an order.